New Registration Platform FAQs
HOW TO CLAIM YOUR NEW NYRR ACCOUNT: Click “Account” or "Sign In" at the top right of the NYRR website. Click “Forgot password?” and then follow the steps to create a new password. If you are still unable to access your account, please contact us.
We have now transitioned to NYRR’s upgraded registration platform. This evolution includes an improved user interface, shorter registration queues, more efficient drawings for our signature events, and much more.
While we ensure every aspect of our new system is in order, we ask for your continued patience. Starting Sunday, March 23, we have sent emails to NYRR account holders to claim their NYRR account in the new system. Please refer to our FAQs for more information.
How to Claim Your Account
Read our how-to guide to claim your account.
FAQs
What action do I need to take?
Starting March 23, anyone with a current NYRR account received directions for claiming their new account.
You must claim your account in order to:
- access your dashboard and view your registrations
- get your new NYRR account QR code
- register for any of our events, trainings, volunteer opportunities, and more
- get 9+1 or 4 Out of 6 credits for running an upcoming race
What if I cannot find the email to claim my new account?
Check your spam or junk folders. If you cannot find the email there, head to nyrr.org and click "Account" or "Sign In" at the top right of the website. Click “Forgot password?” and then follow the steps to create a new password. If you are still unable to access your account, please contact us.
You may already have an account on our updated platform if you have fundraised with Team for Kids, Team for Climate, or one of our other official NYRR charity partners. You can log in to your account with your existing fundraising credentials and manage all your NYRR activities within your dashboard.
Will I get a new QR code to pick up my bib?
Yes, you will get a new QR code; your old code will no longer work. When you claim your account on the new platform, head to your Dashboard and click "Get Your QuickPass." From there you can choose to add your new QR code to your mobile wallet, save it as an image or PDF, or print it.
Who will be impacted by this system upgrade?
Anyone who currently has an account with NYRR.
What do I do if something is missing or incorrect?
Please contact us for support and outline which items are missing or incorrect in your account to help us troubleshoot. Here are some examples:
- Best pace
- Club association
- Upcoming event registrations
- 9+1, 4 Out of 6, or Virtual 6 credits
What do I do if my best pace is incorrect?
If your best pace is incorrect, it will be updated by Wednesday, March 26.
I purchased or updated a membership recently, and I don't see it. What do I do?
If you purchased a membership or updated your existing membership between March 16-22, it will show in your dashboard by Wednesday, March 26.
Will I be able to register for events and programs during this time?
Where can I see my children’s registrations for upcoming events?
The parent that registered a child for an upcoming race will be able to claim their children's registrations within their dashboard. At the top of the screen, please click the alert button and follow the steps to claim your child's registrations. Please note that you may need to be on a desktop version of your browser to see the alert. If you do not see an alert in your dashboard, please contact us.
I am an AWD participant, but I do not see my participation type listed in my upcoming registrations.
Your participation type for upcoming events will be included in your dashboard by March 26.
I have a gift card credit from a canceled race. Where can I find it?
Your race credit can be found in your account under Manage Account > Account Balance.
I have an outstanding balance from a purchased gift card. Where can I find my outstanding balance?
Please contact us for assistance.
How do I purchase refund protection?
- Starting on Sunday, March 23, refund protection will be available for all in-person and virtual events, group training and NYRR x Runna training plans.
- For in-person and virtual events and group training, refund protection will be available for 5 days starting from the date of registration. NYRR x Runna refund protection can only be purchased while registering.
I registered for in-person events, virtual events, or group training before the registration platform upgrade took place. Can I purchase refund protection for those items?
Yes, starting Monday, April 7 through Friday, April 11, you will be able to purchase refund protection for upcoming in-person events, virtual events, and group training for which you have already registered.
If you would like to add this optional refund protection to your registration, please follow these steps:
- Log into your participant account
- Open the Your Events tab
- Click View Registration
- Select Purchase Refund Protection